Your Moving Questions, Answered Honestly

We never quote blind. A dedicated move coordinator visits your home in person, walks through every room, and counts each item — furniture, appliances, boxes, specialty pieces — to build a detailed line-by-line estimate. Your quote is based on actual volume and packing requirements, not a generic formula. This means you get a number that reflects your real move, and there are no surprises when the crew arrives.

No. Once you accept the written estimate from Uday, that price is fixed. We operate on a firm fixed-price agreement — the figure on your estimate document is the figure on your final invoice. We do not add fuel surcharges, staircase fees, or material uplift on moving day. If the scope of the move changes at your request, we discuss and agree on any revision before work begins — never after.

No. Uday applies a single flat rate every day of the year — Sundays, public holidays, Diwali, Ugadi, Sankranti, and every other day included. We believe your moving costs should not depend on which day the calendar shows. Many families prefer to move on festival holidays precisely because the family is together; we make sure the price never punishes that choice.

We accept cash, all major UPI apps including GPay, PhonePe, and Paytm, and direct bank transfer via NEFT or IMPS. Importantly, full payment is collected only after your goods have been delivered and placed in your new home to your satisfaction — not upfront, not midway through. Your money stays with you until the job is completely done.

For a local move within Anantapur, reaching out 5 to 7 days in advance gives us enough time to schedule the home survey, prepare packing materials matched to your inventory, and assign the right crew size. For intercity relocations, 10 to 14 days is ideal so we can plan the optimal route, vehicle type, and loading sequence. That said, urgent and same-day situations do come up — call us directly and we will tell you honestly what we can do.

Life happens, and we plan for it. If you inform us at least 72 hours before the scheduled move, we will reschedule to any date that works for you at zero charge. There are no rescheduling fees, no penalty deductions, and no frustrating conditions attached. We simply move your booking to the new date and carry on as planned.

Yes, and we do it regularly. Every monsoon move at Uday includes 100% waterproof stretch wrapping on all furniture surfaces, waterproof polyethylene liners inside every carton, and fully covered trucks with sealed load beds that prevent rain from entering during loading and unloading. Our crews are trained to manage entries and exits quickly through wet conditions, keeping your belongings completely dry from door to door.

Our 7-layer system builds protection outward from the item itself:

Layer 1 — Cotton cloth base wrap: A soft, lint-free cloth layer goes directly against the item surface, preventing micro-scratches.
Layer 2 — Crinkle paper contouring: Crinkle paper fills irregular shapes and locks the item's natural contours.
Layer 3 — Full bubble wrap coverage: Standard and large-cell bubble wrap applied around the entire item.
Layer 4 — Air-cell foam sheet: A rigid foam sheet that absorbs road shocks and sudden impacts.
Layer 5 — Corrugated inner sleeve: A close-fitting corrugated sleeve creates a firm structural shell around the item.
Layer 6 — Double-walled outer carton: The carton itself is double-walled for crush resistance during stacking.
Layer 7 — Stretch-film seal: The fully packed unit is sealed in stretch film, holding every layer in place and keeping out dust and moisture.

This system is applied to all household goods — not just items labelled fragile.

Antique and heirloom wooden furniture is one of our specialties. Each piece gets a custom felt-lined wooden crate built to its exact dimensions. The felt interior completely eliminates surface-to-surface contact, preventing finish scratches and patina damage throughout the journey. The crate structure absorbs road vibration that would otherwise transfer directly to the wood. Before crating, we photograph every piece in detail so the pre-move condition of carved edges, inlays, and original finish is fully documented and on record.

Yes, and we take this responsibility seriously. Pooja room idols, lamps, kalasam, and sacred vessels are handled with full cultural sensitivity throughout the process. Each idol is individually wrapped in clean white cotton cloth — never in newspaper or generic packing paper. Items are packed upright and never inverted. Pooja room boxes are labelled separately and loaded last so they are unloaded first at the destination. Our crew is briefed specifically on handling these items with the same respect they would give in their own homes.

Transit coverage at Uday is included by default in every move — it is not an optional extra you have to ask for or pay separately to activate. Your goods are covered against damage that occurs during loading, road transit, and unloading. Coverage terms, declared value, and the scope of protection are documented in writing before the crew starts work. You do not need to negotiate for protection; it comes as a standard part of every Uday relocation.

We have a clear, time-bound process:

Step 1 — Document at delivery: Photograph the damaged item immediately and note it on the delivery acknowledgement.
Step 2 — Report within 24 hours: Send photographs and a description to us via WhatsApp or phone call.
Step 3 — Cross-reference: We compare your delivery photographs with the pre-packing condition photos taken by our crew on move-out day.
Step 4 — Resolution within 48 hours: We commit to reaching a resolution — repair, replacement value, or compensation — within 48 hours of your report. No prolonged back-and-forth.

Every Uday crew member carries a laminated company photo ID card showing their full name, photograph, and employee number. If you want additional verification, call our office at +91-9154735288 from your door and we will confirm the identity of every team member present within minutes. All staff are Aadhaar-verified and have completed police background checks before being assigned to any customer home. Security at your premises is non-negotiable for us.

Yes. The moment your goods are loaded and the truck departs, we send a live GPS tracking link directly to your WhatsApp number. You can open that link any time on your phone and see exactly where your truck is on the map — no app to install, no login required. You do not need to call us for location updates; the live link does it for you. Updates continue until the truck arrives at your destination.

From Anantapur, our typical committed delivery windows are:

- Bangalore (approx. 340 km): Same day to next day
- Hyderabad (approx. 370 km): Next day
- Chennai (approx. 480 km): 1 to 2 days
- Vijayawada (approx. 330 km): Same day to next day
- Pune (approx. 720 km): 2 to 3 days
- Mumbai (approx. 780 km): 3 to 4 days
- Delhi (approx. 1,850 km): 5 to 6 days

Each booking receives a specific committed delivery date in writing. If any route condition affects timing, your dedicated coordinator notifies you proactively — you will not discover a delay by waiting at the door.

You are assigned one dedicated move coordinator from the moment you confirm your booking until the final item is placed in your new home. This coordinator knows your inventory, your delivery date, your route, and every specific instruction you gave during the survey. You call or message them directly — not a general helpline, not a rotating support queue. One person, total accountability, your entire move.

Absolutely. We move households of every size — including single items. Whether you need to shift one sofa across Anantapur, send a washing machine to a family member in another city, or relocate a few pieces of furniture to a new office, we handle it with the same care and professionalism as a full home relocation. We price small moves fairly without minimum-load penalties that make them unaffordable.

Yes, completely. Inter-state household moves require e-way bills and goods movement documentation that must be valid at every state checkpost your truck passes through. Our team prepares and manages all of this paperwork on your behalf before the truck departs. You do not interact with checkpost formalities, and your goods move without documentation-related delays anywhere on the route.

Not at all. Uday maintains dedicated staircase-trained teams for exactly this situation. Our crew uses furniture dollies, load-bearing shoulder straps, and stair-climbing hand trucks to move heavy items floor by floor safely and efficiently. We also use corner guards and wall-protection pads to make sure banisters, wall corners, and painted surfaces are undamaged during the carry. Whether your home is on the second floor or the eighth, we have the people, equipment, and technique to get the job done cleanly.